Refund policy

REFUND POLICY

Last updated: September 22, 2026

Stampira is a brand of Rajen LLC. Contact: support@brielleva.com. We ship to the United States, Canada, the United Kingdom, Australia and New Zealand.

OUR PROMISE, IN ONE LINE

If something is wrong with your order — wrong size, damaged, not what you ordered, or it simply doesn't work for you — email us and we make it right, at our cost. In most cases you keep what you received.

OUR 90-DAY GUARANTEE (ALL-DAY BRIEF, SCULPT TANK, CARRYALL BAG AND EVERY NON-PERSONALIZED PRODUCT)

You have 90 days from the delivery date to try your product for real — not in a fitting room, in your life.

If it isn't right, email support@brielleva.com with your order number and a sentence about what happened. The sentence isn't a hurdle: it's how we find out what to fix.

Here is what happens next:

1. Wrong size or fit. Tell us the size you'd like and we ship a new one, free of charge, to the same address. You keep the one you have — give it away or keep it as a spare.

2. Anything else. If you'd rather have your money back, we refund your order in full to your original payment method. You do not need to send anything back and there is no restocking fee.

The 90-day window starts on the delivery date shown by the carrier.

PERSONALIZED NAME STAMPS

Name stamps are produced with the text you submit at checkout, so they can't be resold.

- Production starts 12 hours after your order is placed. Within that window we can change the personalization, change the shipping address, or cancel for a full refund — just email us with your order number.
- Our 50-wash promise: the print holds through 50+ washes once it has cured for 48 hours. If it doesn't, email us within 90 days of delivery with one photo of the print after washing. We remake and reship your stamp free of charge, or refund your order in full if you prefer. You keep the stamp.
- A mistake in the personalization. If the mistake is ours, we remake and reship free of charge. If the text was typed wrong at checkout, we remake it once at half price. The live preview on the product page shows exactly what will be produced, so please check it before you order.

DAMAGED, DEFECTIVE OR WRONG ON ARRIVAL

Send us a photo within 7 days of delivery. We ship a replacement free of charge — or refund you, if you prefer. Nothing to send back.

PARCELS THAT DO NOT ARRIVE

You receive a tracking link by email as soon as your parcel leaves. If tracking hasn't moved for 7 days, write to us and we chase the carrier. If a parcel is confirmed lost in transit, we reship it at our cost.

If tracking shows delivered but you don't have the parcel, check with your household and neighbours first, then email us within 7 days of the delivery scan and we'll sort it out.

CANCELLING OR CHANGING AN ORDER

Before your order ships, we can change the size or colour, correct the address, or cancel for a full refund. Email us as soon as possible — orders are processed within 1–3 business days. For personalized items the window is the 12 hours described above. Once shipped, the guarantee above applies instead.

THIS APPLIES TO DISCOUNTED ORDERS TOO

Every rule on this page covers every order, including bundles and orders placed during a promotion. Any free item included with an order does not have to be returned.

REFUND TIMING

Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few more days to post it — that part is out of our hands.

YOUR LEGAL RIGHTS

These commitments are offered in addition to the rights you have under applicable consumer law (including the UK 14-day cooling-off period for distance sales and equivalent rights in Canada, Australia and New Zealand). Nothing here limits those rights.

QUESTIONS

support@brielleva.com — we answer within one business day.