Shipping policy
SHIPPING POLICY
Last updated: September 22, 2026
Stampira is a brand of Rajen LLC. Contact: support@brielleva.com.
WHERE WE SHIP
We ship to the United States, Canada, the United Kingdom, Australia and New Zealand. The destinations offered at checkout are authoritative: if your country can be selected at checkout, we deliver to it. We do not ship to freight forwarders.
PROCESSING TIME
Orders are processed and handed to the carrier within 1–3 business days of payment. Business days are Monday to Friday, excluding public holidays.
Personalized or made-to-order items (name stamps) are produced after you order: add 2–3 business days of production before the parcel ships.
DELIVERY TIME
Once shipped, delivery takes an estimated 5–8 business days.
Total estimated time from order to doorstep: 6–11 business days (8–14 for personalized items).
These are estimates, not guarantees. Carrier delays, weather, customs inspection and peak seasons can extend them.
WHERE YOUR ORDER SHIPS FROM
Our products are shipped from a partner fulfillment facility. Depending on your country, your parcel may clear customs before domestic delivery. This does not change the price you pay or the timelines above.
DUTIES, TAXES AND CUSTOMS FEES
Any import duties, customs charges and import fees on your order are paid by us. The price you see at checkout is the price you pay, and you will not be asked for anything on delivery. Sales tax or VAT, where it applies, is calculated and shown at checkout.
Customs authorities may open and inspect any parcel. This is outside our control and can add time to delivery.
SHIPPING COST
Shipping is calculated at checkout and depends on the product and on your order total. The exact amount is always shown before you pay. Name stamps: $4.95 on orders under $29, free on orders of $29 and over (threshold calculated after any discount and before tax). Other products have their own rule, shown at checkout.
IF YOUR ORDER IS DELAYED
If we cannot ship your order within the timeframe stated above, we will notify you by email and give you the choice to either accept the new estimated shipping date or cancel your order for a full and prompt refund. You do not need to do anything to keep this right — it applies automatically to every order.
TRACKING
You receive a shipping confirmation email with a tracking number as soon as your order leaves the facility. Tracking can take 24–72 hours to show its first scan. If it hasn't moved for 7 days, email support@brielleva.com and we chase the carrier.
WRONG OR INCOMPLETE ADDRESS
We ship to the address you enter at checkout. If it's incomplete or incorrect, email us within 12 hours of ordering and we'll correct it if the order hasn't shipped. Once shipped, we can't redirect a parcel. If a parcel comes back to us because the address was wrong, we reship it once at no extra cost.
LOST, STOLEN OR DAMAGED PARCELS
If tracking shows delivered but you don't have the parcel, check with your household and neighbours first, then email us within 7 days of the delivery scan. If a parcel is genuinely lost in transit or arrives damaged, email us with your order number and, for damage, a photo — we reship it at our cost.
QUESTIONS
support@brielleva.com — we answer within one business day.